Problem Statement
This company holds the Distribution for a renowned Electric Motorcycle Brand, Due to
inefficient allocation and lack of proper lead management techniques and tools, the
management is not in a position to track the leads and actions performed on it by
the sales team.
There is no tracking system to check the performance of Sales Executives which is not
allowing management to take corrective measures or set KRAs.
There is no Database from where leads are managed, everything is mained in segregated
sets of excel files, putting data security on stake.
Sales executives face challenges to make calls that are given to them in excel
sheets.
Customers are Irated as they are getting too many calls for the same information
which they have given already.
There is no source of information and record of follow ups in a centralised manner
which makes it difficult to track the communication with customer.
Follow ups are missed frequently from Sales Executives as there is no reminder for
them.